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What are Tags in Vitxi Converse?

The **Tags **section in Vitxi Converse allows you to create and manage custom **labels **that help you organize and categorize conversations within the Inbox. Tags provide a flexible way to mark and track chats based on status, priority, customer type, support category, or any custom logic that suits your business workflows.

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Benefits of Tags:

  • Better Chat Organization: Group conversations based on relevance or context to manage your inbox more efficiently.
  • Quick Filtering: Instantly search and filter chats by tags for faster response and resolution.
  • Custom Classification: Tailor tags to match your internal workflows, such as “High Priority”, “Lead”, “Issue”, etc.
  • Bulk Actions: Apply or delete multiple tags at once to save time on admin tasks.

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**How To Create and Manage Tags in **Vitxi Converse

  1. Log into your Vitxi Converse Account.
  2. From the left-hand sidebar, scroll down and click on “More”, then select “Settings” from the dropdown menu.
  3. In the Settings interface, click on the second tab labeled “Tags”.
  4. You’ll see a table listing all your existing tags. The table includes:
    1. A Select column to choose one or more tags
    2. The Tag Name column showing the tag label
    3. The Actions column, where you can click Edit or Delete
  5. Click on the “Create Tag” button in the top-right corner. A modal will appear where you can:
    1. Enter the Tag Name
    2. Click “Create Tag” to save the new tag
    3. Or click “Discard” to cancel the action
  6. Search Tags by Name: Use the search bar at the top to quickly find a tag by typing in its name.
  7. Bulk Delete Tags: Use the checkboxes in the Select column to choose multiple tags. You can then delete all selected tags at once using the Select All option.