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Step 1 of 5: Login to Converse Account and Select Application to Integrate

  1. Login to your Converse account. Now, select and click the Bot you want to integrate with SendInBlue. Click on the ‘Integrate tab.’
  2. The Integrate Window Will Open up. Select the ‘All Integrations’ Tab.
  3. A list of all native integrations for Converse will be available in this window.
  4. Now find SendInBlue by:-
  • Either by scrolling down the list or,
  • by typing ‘SendInBlue’ in the Search Box with the placeholder “Search Integration By Name”
  1. Now click on the ‘Connect’ button as shown

  2. An Interface, as shown below, will open up. Here, you will be asked to enter the API key that you will get by logging into your SendInBlue account.

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Step 2 of 5: Find your Authorization Key/Token in App Account

  1. To get the API key, login to the SendInBlue account. Click on the drop down next to your profile name on the top right-side of the screen. Click the SMTP & API tab.
  2. Click +CREATE A NEW API KEY tab to create one if your APi key is not there
  3. Enter Name of your API Key and click Generate
  4. Copy your API key.

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Step 3 of 5: Enter Authorization Details and establish connection with your App

  1. Now enter the API key, and click the ‘Connect’ Button to complete integration of Converse with SendInBlue.
  2. If you have entered all the details correctly, you will see a notification that says, “Integrated.”

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Step 4 of 5: Set up Mapping Parameters

  1. Now, as the connection of the Converse and SendInBlue is established, you need to map parameters (fields) of SendInBlue to the user response of the Converse question/queries.
You can use the +Add Parameters button to add more fields. For example, you select a question from Bot questions/components: Please provide your name? Then, you map it with the parameter -Name As a result, this mapping will enable integration to send the user’s response from Converse to the SendInBlue App’s **Name **field in the leads. Similarly, in order for integration to work properly, you will require to map all other questions/ components of your Bot to SendInBlue App fields. Please note that these queries/questions options will be auto fetched from your bot chat flow, So, make sure you configure your chat flow first.
  1. If you have entered all the details correctly, you will see a notification that says, “Mapped successfully.” c. Also, your SendInBlue CRM integration will show the message **Installed **in the Integration List.

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Step 5 of 5: Test your Integration Set up with Data

Once you have established a connection between ** Converse** and SendInBlue and the mapping is complete, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your Converse dashboard as well as in the SendInBlue that you have integrated.

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Still Not working, Let’s Troubleshoot!

If you are not getting dummy lead from your Bot to CRM, it may be due to the multiple reasons:
  • Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as Token, API key, URLMetc has been entered correctly.
  • Wrong Mapping Set up - Your mapping with Converse Question and 3rd App parameter is either incorrect or you haven’t added any mandatory parameter.
  • Free plan- You are not subscribed to the paid plan on Converse as integration works only in paid plan.