> ## Documentation Index
> Fetch the complete documentation index at: https://docs.converse.vitxi.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Triggers
> This page contains all the necessary information in details regarding the Triggers sections of the WhatsApp chatbot settings.
### **What are WhatsApp Triggers:**
WhatsApp Triggers on Converse are predefined words or phrases that initiate specific actions within a bot conversation. They serve as powerful entry points for restarting conversations, initiating live chats, managing subscriptions and unsubscriptions, and launching specific bot flows. These triggers are also used to define **Ice Breakers** (starter messages users can tap) and **Command Prompts** (typed phrases that trigger specific workflows or bot behaviors). By simply messaging the bot with a trigger word, users can seamlessly navigate to desired actions, making the chatbot more interactive, intuitive, and automation-friendly.
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### **Benefits of WhatsApp Triggers:**
* **Initiate Conversations Easily**: Triggers let users start or restart specific conversations without navigating menus.
* **Enable Smart Automation**: Trigger words can launch flows or features instantly, improving user experience and efficiency.
* **Simplify Bot Navigation**: Ice Breakers and Command Prompts reduce friction by offering clickable or typable shortcuts to actions.
* **Streamline Subscription Management**: Words like "start" or "stop" help automate opt-ins and opt-outs for campaigns or updates.
***
### **Section A: How to use WhatsApp Triggers:**
1. Sign into you Converse account and select the WhatsApp chatbot.
2. Click on "WhatsApp Bot Setting", and go over to the "Triggers" tab.
3. You will be presented with 4 cards, each designed for different purposes:
* Bot Triggers
* Chat Flow Triggers
* Chatbot Ice Breaker
* Chatbot Commands
### **Section B: Using Bot Triggers:**
You can define the specific words or phrases that act as commands to control key chat actions. These include:
* **Restart Chatflow Triggers**: Set keywords (e.g., “restart”, “begin again”) that reset the conversation and take the user back to the bot’s starting point.
* **Live Chat Triggers**: Assign words (e.g., “agent”, “help”) that instantly connect the user to a human agent for real-time support.
* **Subscribe/Unsubscribe Triggers**: Configure terms (e.g., “start”, “stop”) to automate user opt-ins and opt-outs from marketing flows or broadcasts.
### **Section C: Using Chat Flow Triggers:**
Configure keywords to automatically initiate specific chatflows based on user messages. Two flexible matching options are available:
* **Exact Match**: The chatflow is triggered only when the user's message exactly matches the configured keyword (e.g., user types just “pricing”).
* **Contains Match**: The chatflow is triggered if the keyword appears anywhere in the user’s message (e.g., “Can you share pricing details?” triggers the “pricing” flow).
### **Section D: Using Chatbot Ice Breaker:**
Ice Breakers are ready-made message options that show up when someone opens your WhatsApp chatbot for the first time. When a user taps on one, it can start a specific chatbot flow in Converse.
* Enter the prompt of the Ice Breaker.
* Select the chatflow to be started when the above Ice Breaker is chosen.
### **Section E: Using Chatbot Commands:**
Commands let users type a `/` followed by a keyword in the WhatsApp chat to trigger specific bot actions. These commands help users quickly restart a chat, start a live chat, subscribe or unsubscribe, or even trigger a chatflow. They make the chatbot experience faster, smarter, and more interactive—especially for repeat users.
**How to set up Commands:**
* **Enter a Command Name:** This is the word the user will type after `/` (e.g., `/help`).
* **Add a Description:** Give a short explanation of what the command does.
* **Select the Trigger Action:** Choose what action the command should perform—restart chat, start live chat, subscribe/unsubscribe, or run a chatflow.
### **FAQ's**
No, each command can trigger only one action. You’ll need to create separate commands for different functions.
Yes the users will see a list of all available ice breakers as soon as they open the chat.
Commands are designed for 1:1 user-to-bot interactions and work best in individual WhatsApp sessions for automation and engagement.
If the typed command doesn’t match any configured action, the bot will treat it as a normal message. It won’t trigger anything unless handled in a fallback or default flow.