> ## Documentation Index
> Fetch the complete documentation index at: https://docs.converse.vitxi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> This is FAQs page

### **Why train the bot with FAQ's?**

You can teach your chatbot by adding **FAQs (Frequently Asked Questions)**. Just write common questions your users might ask, and add clear answers. Group similar questions into categories to keep things organized. This helps your bot give faster and better answers. The more helpful questions you add, the smarter your bot becomes over time!

***

### **How to train your AI Chatbot?**

1. Log into your  Converse, and choose the bot you wish to train

   <img src="https://mintcdn.com/vitxiconverse/7CDQsr7loOyrWlmk/images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-1.png?fit=max&auto=format&n=7CDQsr7loOyrWlmk&q=85&s=8e5048393885cd6a785db93d80270ac7" alt="26 Faqs  Converse Resource Centre 1 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-1.png" />
2. Click on **“Train Your AI Chat Bot”** and start training your AI Chat Bot.

   <img src="https://mintcdn.com/vitxiconverse/7CDQsr7loOyrWlmk/images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-2.png?fit=max&auto=format&n=7CDQsr7loOyrWlmk&q=85&s=fdf8bfff29c2bd26b4a3e43704160620" alt="26 Faqs  Converse Resource Centre 2 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-2.png" />
3. Click on **“FAQs”** to add the FAQs according to which you want to train your AI Chat Bot.
4. Click on **“Add Category”** to add the FAQs category.
5. Add category name and description of this category. Click on “**Save”** to continue.

   <img src="https://mintcdn.com/vitxiconverse/7CDQsr7loOyrWlmk/images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-3.png?fit=max&auto=format&n=7CDQsr7loOyrWlmk&q=85&s=8dfee71438a3709f24069ca2e289ca01" alt="26 Faqs  Converse Resource Centre 3 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-3.png" />
6. Now that we have a category, click on the category name to add the questions to this category.

   <img src="https://mintcdn.com/vitxiconverse/7CDQsr7loOyrWlmk/images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-4.png?fit=max&auto=format&n=7CDQsr7loOyrWlmk&q=85&s=f548d3b8db89b4718d842816b6198119" alt="26 Faqs  Converse Resource Centre 4 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-4.png" />
7. Enter the Question and Answer, then click "**Save**" to save the questions.

   <img src="https://mintcdn.com/vitxiconverse/7CDQsr7loOyrWlmk/images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-5.png?fit=max&auto=format&n=7CDQsr7loOyrWlmk&q=85&s=e9e7b2c9cb0bc069e80f125273bc9dcb" alt="26 Faqs  Converse Resource Centre 5 Pn" width="1866" height="1080" data-path="images/how-botpenguin-works/faqs/26.faqs__Converse_resource_centre-5.png" />
8. Congratulations! You have successfully created your first FAQ. continue to add more to make your bot smarter.

### **FAQ's**

Here are some common questions asked regarding training with FAQ's:

<AccordionGroup>
  <Accordion title="Where should I upload simple Q&A pairs?">
    Uploading simple Q/A pairs is best for the FAQ section. Just enter them in the category of your choice and they work!
  </Accordion>

  <Accordion title="Can I duplicate the FAQ categories across different bots, or do I need to recreate them manually?">
    You will have to manually copy the categories across many bots.
  </Accordion>

  <Accordion title="Is there a character limit on FAQs?">
    The question has a character limit of about 200 characters, while the answer can be effectively as long as you want.
  </Accordion>

  <Accordion title="Are there other ways to upload FAQs?">
    Yes! You can upload a CSV file for the the questions. Follow the directions in any category by clicking on the "Upload FAQ's" button.
  </Accordion>

  <Accordion title="Can I upload duplicate FAQ in multiple categories?">
    No, the same FAQ in different categories us not possible, as  Converse will give an error when you try to do this.
  </Accordion>

  <Accordion title="Why is the bot saying contradictory information?">
    This is because the bot has been trained on sources that give the bot contradictory information regarding the same piece of data. Clear this contradiction to let the bot answer clearly.
  </Accordion>

  <Accordion title="How long does it take for the bot to train on FAQs?">
    The bot should train on the FAQ's almost instantly. Still, we recommend giving the bot 2 mins to finish training on the same.
  </Accordion>

  <Accordion title="Does the bot learn from actual conversation in addition to FAQs?">
    The bot can learn from the additional questions that are in the unanswered questions, and can be trained for the by answering them in the FAQ's.
  </Accordion>
</AccordionGroup>