> ## Documentation Index
> Fetch the complete documentation index at: https://docs.converse.vitxi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> This section includes FAQs regarding WhatsApp Chatbots and Pricing

# WhatsApp FAQs

<AccordionGroup>
  <Accordion title="How and when your conversation limits in WhatsApp will increase?">
    Each time you initiate a new conversation with a unique customer Meta will determine if your limit should be increased. This determination is based on the following criteria:

    * your phone number status is **Connected**
    * your phone number quality rating is **Medium** or **High**
    * in the last 7 days, you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by 2

    If you meet all conditions, we will increase your messaging limit by one level in 24 hours.
  </Accordion>

  <Accordion title="How to check meta conversation limit">
    You can check your current messaging limits in the **WhatsApp Manager** > **Overview Dashboard** > **Insights** tab. The panel depicted below will only show your current limit if your messaging limit has increased from the default limit of 250.
  </Accordion>

  <Accordion title="What is the phone number quality rating and how does it affect my messaging limit?">
    The phone number quality rating is a measure of your phone number's reliability and trustworthiness when initiating conversations with customers. If your phone number has been flagged in the last 7 days, Meta will immediately decrease your messaging limit by one level. This means you will have a reduced capacity to initiate new conversations with unique customers.
  </Accordion>

  <Accordion title="How to add a new WhatsApp template?">
    You can create templates either from the WhatsApp Meta Manager or using the  Converse template tab.
  </Accordion>

  <Accordion title="Is there a free plan?">
    No, WhatsApp's new policies do not allow free trials; if anyone provides it, it is nothing but false advertising.
  </Accordion>

  <Accordion title="What is your markup on Meta prices">
    We do not charge anything on top of Meta conversation charges; you pay the WhatsApp conversations fee directly to Meta.
  </Accordion>

  <Accordion title="Is there any message limit?">
    No, all charges are conversations based.  Converse’s platform pricing is based on the plan of conversations you choose.
  </Accordion>

  <Accordion title="I want a WhatsApp bot along with my website bot. What should I do?">
    You must take two separate subscriptions, as WhatsApp has a different pricing structure.
  </Accordion>

  <Accordion title="Can you provide me with green-tick verification?">
    We do; we'll get you through everything once you start with us.
  </Accordion>

  <Accordion title="Can I send bulk messages?">
    Yes, they can be scheduled and targeted as per your strategy.
  </Accordion>
</AccordionGroup>