> ## Documentation Index
> Fetch the complete documentation index at: https://docs.converse.vitxi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Trigger Actions

> Contains information about the chat components in trigger actions.

### **1. Live Chat**

It is used to initiate live chat with your available agent.

* It will create a live chat request.
* You can enter a text message to inform the user that the request has been triggered.
* By clicking on "Manage Team," you will be redirected to the Team's Section, where you can assign roles and manage your team.

<Info>
  Do not set next message to "End Chat" after using the live chat component.
</Info>

### **2. If-Else Branch:**

* Introduces logic-based decision-making in the chatflow.
* Branches the chat base**d on various parameters.**
* Users can set conditions by clicking **"Please choose one"** and selecting a decision rule.
* Additional If-Else branches can be added using the **"Add If/Else Branch"** button.
* The available "**Condition On**" options include:
  * **Visitor Response** – Based on the response given by the user to the chat message.
  * **Custom Attribute** – Evaluates the values of custom attributes created by the user.
  * **Contact Property** – Includes standard properties such as name, phone number, email, etc.
  * **Chat Property** – Considers chat-based properties such as tags, status, or weekday.
  * **Team Availability** – Checks whether a team member is currently available of a particular team.
  * **Business Hour Availability** – Determines if the chat occurs within predefined business hours as specified by user.
  * Conditions can be compared against **fixed values** using the following operators:
    * **Equals** (Exactly matches the given value)
    * **Not Equals** (Does not match the given value)
    * **Is Any Of** (Matches any value from a predefined list)
    * **Is Not Any Of** (Does not match any value from a predefined list)
  * The value for comparison is entered in the final input box, where users can also incorporate dynamic elements (e.g., user name) or custom attributes by using the **"/"** symbol.
  * Additionally, users can define OR conditions using the **"Add OR Condition"** option. This allows for multiple conditions to be evaluated, ensuring flexibility even if the first condition is false.
  * Finally, users must **select the next message** to determine the chatflow's progression after a condition is met.

### **3. AI Agent (Previous ChatGPT)**

It is used to trigger AI in chat flow.

* You can enter the first message that will be sent before starting the AI-generated questions.
* Select the number of queries to be resolved using AI.
* If the query suggestion box is checked, you must provide up to 3 chat suggestions to be used initially.
* After that, the AI Agent will provide query suggestions based on the prompt you enter.
* You can also train your AI, and the query suggestions and replies will be based on that training.
* Integrate your preferred LLM directly from here using the "AI Provider Integration Required" box

### **4. Redirect:**

The "**Redirect**" component allows for the chat to be transferred between the several flows that the user makes:

* You can select the chatflow to redirect to through the drop-down menu and selecting the desired chat.
* Upon reaching this component, the chat will go to the starting point of the selected chat.

### **5. Assign Chat**

It is used to automatically assign live chat request among team members.

* You can either assign the task to a team member by selecting their name.

  or
* You can assign it by department, select the department, and set the assignment logic to "Round Robin," where each team member will be automatically assigned a live chat request one by one in a round.
* You can choose not to assign tasks to offline agents and assign them only during business hours.